Legal
Terms of
service.
Last updated October 14, 2026
On this page
01
Welcome
These terms explain how our website and booking system work and what you can expect from Nacre. By using the site or booking a visit you agree to them.
If something here is unclear, ask us. We would rather explain than have you guess.
02
Booking and cancelling
You can move or cancel an appointment free of charge up to 24 hours before it starts. Inside 24 hours, or if you miss the visit, we may charge up to half of the treatment price to cover the reserved time.
If we need to reschedule, we will contact you as early as possible and never charge for it.
03
Your health and consent
Every treatment begins with a consultation, a patch test where needed and written consent. Please tell us about your health, medication and recent sun exposure honestly.
We may decide a treatment is not suitable or safe for you, and in that case we will explain why and suggest alternatives.
04
Payments, packages and refunds
Single sessions are paid at your visit. Packages can be paid in advance, are valid for 12 months and are personal to you.
If a treatment has not started we will refund an unused package in full. Once treatment has begun, any refund covers the unused sessions at the package rate.
05
What results to expect
Skin responds differently from person to person. Photographs and testimonials show real examples but are not a promise of the same outcome for you.
We will always give you an honest view of what a treatment can achieve before you decide.
06
Our responsibility
We take care to deliver treatments safely and to the standard of our profession. As allowed by law, our liability is limited to the cost of your treatment, except where the law does not permit that limit.
07
Changes and governing law
We may update these terms from time to time and will show the revised date above. They are governed by California law, and any dispute will be heard in San Francisco County.
Questions about this page?
Write to legal@nacre.com and we will reply within two working days.
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