Legal
Privacy
policy.
Last updated October 14, 2026
On this page
01
What we collect
When you book, consult or write to us, we ask for your name, contact details, date of birth and the health information needed to treat you safely, such as allergies, medication and skin history.
With your consent we also take treatment photographs. Our website records simple technical details like your browser and the pages you visit.
02
Why we collect it
We use your information to plan and deliver treatment, confirm and remind you of appointments, meet our legal and medical record obligations and answer your questions.
We may also use anonymous, combined data to understand how we can improve the clinic and this website.
03
Who can see your records
Your clinical record is available only to the clinicians and staff involved in your care. Access is logged, and every team member is trained in confidentiality.
We never use your clinical information for marketing and we never sell or rent your personal data.
04
Photos and results
Clinical photos help us track progress and are stored in your private record. We will only use a photo publicly, for example on our results page, with your separate written consent.
You can withdraw that consent at any time and we will remove the image from our channels.
05
How long we keep information
We keep clinical records for the period California law requires and then securely destroy them. Marketing details are deleted as soon as you unsubscribe.
Website analytics are kept in anonymous form for up to 24 months.
06
Your choices and rights
You can ask to see, correct, export or delete the personal information we hold, and you can opt out of marketing messages in one click.
Send a request to our privacy team and we will respond within 30 days.
07
Changes to this policy
If we change how we use your information we will update this page and the date above, and tell you directly about any significant change.
Questions about this page?
Write to privacy@nacre.com and we will reply within two working days.
